Spinando Terms and Conditions

Welcome to Spinando. These Terms and Conditions govern your access to and use of our website, games, and services. By creating an account, you agree to be bound by these terms in full. If you do not agree with any part of them, you must not use our platform. Spinando is owned and operated by Metlait SRL, a company registered in Costa Rica (registration number 3-102-911867, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801), and operates under a license issued by the Tobique Gaming Commission, E-gaming license No. 0000064.

Eligibility and Account Registration

To register with Spinando, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We target players from Australia, New Zealand, Canada, Ireland, Germany, Norway, Finland, Italy, and Arabic-speaking countries, and we offer our platform in English, English-Australia, English-New Zealand, English-Canada, English-Ireland, Arabic, German, Norwegian, Finnish, French-Canada, and Italian. We reserve the right to request proof of identity, age, and residence at any time.

At Spinando, we do not accept players from a number of restricted jurisdictions, including the United States, the United Kingdom, Spain, France and its overseas territories, the Netherlands, and several other listed countries. If you attempt to register from a restricted territory, we reserve the right to suspend your account and void any winnings. We at Spinando take compliance seriously, and we may close or restrict accounts found to be in breach of these restrictions.

• You must provide accurate, current, and complete registration information
• You may only hold one active account with us
• We may suspend duplicate or fraudulent accounts without notice
• You are responsible for keeping your login credentials confidential

Spinando Login and Account Security

When you complete your Spinando login, you are responsible for all activity occurring under your account. Our Spinando casino login system requires a unique username and password, and we strongly recommend using a secure combination that is not shared with third parties. If you suspect unauthorized access to your account, you must notify our support team immediately. We reserve the right to suspend access pending investigation of suspicious activity.

Deposits, Withdrawals and Currencies

We accept EUR, USD, AUD, CAD, NZD, NOK, BTC, ETH, BNB, LTC, DOGE, BCH, and USDT. Our minimum Spinando deposit amount is generally €20 for most payment methods (€10 via Flexepin, 30 CAD via Interac), and the minimum required deposit for claiming bonuses is 20 EUR/USD, 25 AUD/NZD/CAD. Supported deposit methods include Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, MuchBetter, Rapid Transfer, Paysafecard, Neosurf, Flexepin, CashtoCode, and various cryptocurrencies with no stated limits.

Spinando withdrawal requests are processed through Bank Transfer, bank cards, Interac e-Transfer, Skrill, Neteller, MiFinity, MuchBetter, Paysafecard, and crypto. Minimum withdrawal amounts are generally €20 (Skrill €50, Interac and Paysafecard 30 CAD, Bank Transfer €500). We apply withdrawal limits of €4,000 per day, €16,000 per rolling 7 days, and €50,000 per rolling 30 days (equivalent amounts apply in USD, CAD, AUD, and NZD). Progressive jackpot winnings are paid in full outside of these standard limits. We require full KYC verification before processing your first withdrawal, and each deposit must be wagered three times before it becomes eligible for cashout.

Processing times after approval may take up to 72 hours. Once approved, crypto and e-wallet cashouts are typically instant, Interac transfers take 1-3 banking days, and bank transfers or card withdrawals may take 1-5 banking days. We reserve the right to request additional verification documents before releasing any Spinando withdrawal.

Spinando Bonus Terms

Our welcome package offers 275% up to €1,750 plus 150 free spins spread across your first three deposits. The first deposit bonus provides 100% up to €500 plus 150 free spins (code DISCOVER), delivered as 15 free spins per day over 10 days, with each new batch requiring the previous deposit to be wagered once. The second deposit bonus offers 100% up to €500 (code EXPLORE), and the third gives 75% up to €750 (code PURSUIT). We also offer an alternative first crypto deposit bonus of 200% up to €1,000 (code CRYPTO).

Every Spinando bonus code carries a minimum deposit requirement of €20 (25 AUD/NZD/CAD) and a 40x wagering requirement on both the bonus and any free spin winnings. While a bonus is active, the maximum bet permitted is €5 (8 AUD/NZD). Slot games contribute 100% toward wagering, while table games, video poker, roulette, poker, and crash games contribute only 5%. Our welcome bonus is not available to residents of Croatia, Serbia, Finland, or Sweden.

We also run a Weekly Reload promotion (code QUEST) with three tiers of free spins depending on deposit size, each carrying a 40x wagering requirement. Spinando no deposit bonus offers, where available, carry a 50x wagering requirement with a maximum cashout of €50 (75 AUD/NZD). Maximum winnings from non-welcome bonuses are capped at €10,000. You acknowledge that bonus abuse, including the use of multiple accounts or prohibited betting strategies, will result in forfeiture of bonus funds and related winnings.

VIP Club and Loyalty Program

Our VIP Club features 50 levels, with automatic enrollment after your first deposit. You earn 1 Comp Point for every €5 wagered on slots with real money, and 300 CP converts to €1 subject to 5x wagering. Level rewards range from free spins at lower tiers to cash rewards up to €100,000 at the highest levels, credited within 24 hours of qualification. VIP bonuses and free spins carry a 10x wagering requirement restricted to slot games.

Spinando App and Casino Versions

Our Spinando app is available as a Progressive Web App for iOS and Android devices, alongside our desktop and mobile browser platforms. The Spinando casino app provides access to our full catalogue, including over 2,000 slots, 14,000+ mobile-compatible games, and 100+ jackpot titles, all without requiring a separate download from an app store.

Spinando Slots, Live Casino and Game Fairness

We offer games from 164 providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO-style studios, and many others, covering Spinando slots, jackpots, bonus buy titles, fast games, bingo, and table games. Our Spinando live casino features blackjack, roulette, baccarat, poker, Dragon Tiger, Teen Patti, and Punto Banco, powered by leading live providers such as Evolution, Pragmatic Play Live, and Ezugi. All games are provided by independently certified studios, and we do not manipulate outcomes.

Responsible Use and Prohibited Conduct

You agree not to use any automated software, bots, or exploits to gain an unfair advantage while using our services. We reserve the right to void winnings and close accounts found to be engaging in collusion, chip dumping, or any form of fraud. We are committed to responsible gambling and provide tools such as deposit limits, self-exclusion, and cool-off periods upon request.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Spinando. We shall not be liable for losses arising from technical failures, internet connectivity issues, or third-party payment provider delays, except where required by applicable law.

Changes to These Terms

We may amend these Terms and Conditions at any time. Updated terms will be posted on our website, and your continued use of Spinando after changes are published constitutes your acceptance of the revised terms. For questions regarding these terms, you may contact our support team via live chat, email at support@spinando.com, or through our contact form, available 24/7 in English, German, French, Italian, Finnish, Norwegian, and Arabic.